Question 1

Can you deliver my rentals to Grand Teton National Park?

Accepted Answer

Unfortunately, we are not yet able to deliver rental equipment into the National Parks or Forest Service lands in our area. Superior Paddlesports delivers to physical addresses in the Jackson Valley including: Town of Jackson, Teton Village, Wilson, Fall Creek Road, Kelly, Hoback, and beyond.

Question 2

Where is Superior Paddlesports Located?

Accepted Answer

Superior Paddlesports is a delivery only company. We specialize in door-2-door service and will deliver your rental packages to your accommodations. Our delivery service is included with each reservation and will make your on-water experience easy and convenient! There is really no better way to do it. 
 
Superior Paddlesports does not have a physical location where you can rent in-person.

Question 3

Where does Superior Paddlesports deliver and at what times?

Accepted Answer

Superior Paddlesports delivers to residential addresses in the greater Jackson Hole area. We have delivery windows available on the hour between 7AM and 7PM daily. If you would like to receive your rentals the evening before, the time slots from 4PM-7PM are reserved for that purpose. 
 
Superior Paddlesports does not currently deliver to Idaho or Alpine. However, if you are coming through Jackson we are happy to meet you at a public locations. Please choose one of the following during the booking process. 
 
-Village Road Transit Center (If you are coming from Victor or Driggs ID)
-Home Ranch Lot (If you are coming from south of Jackson)
 
If your schedule does not work with one of our delivery slots, please give us a call and we will do our best to accommodate you. (307) 413-6751.

Question 4

Do your SUPs & kayaks require a Boat Permit for Grand Teton National Park?

Accepted Answer

Yes! The good news is that all of our watercraft already have Boat Permits attached, so you don't have to worry about it! When you enter the Park, you will need to stop by the Invasive Species checkpoint. This is a simple process and won't take more than a few minutes. 
 
Our River Tubes do NOT require boat permits but be careful, tubes are NOT allowed on the Snake River or other streams within the National Park.

Question 5

What is included with a Paddleboard or Inflatable Kayak Package?

Accepted Answer

All rentals include FREE delivery within our range of operation.
 
Stand-Up Paddleboard Package:
 
- Board, Life Jacket, Adjustable Paddle, Hand Pump, Backpack-Style Carry Bag, Tie-Downs, GTNP Boat Permit, SUPerior Service. 
 
Inflatable Kayak Package:
 
- Inflatable Kayak, Adjustable Paddle(s), Life Jacket(s), Hand Pump, GTNP Boat Permit, SUPerior Service.
 
Rental Add-Ons Include:
 
-River Tube: Durable and comfortable tubes made from raft material. Perfect for casual floating or towing behind a SUP or Kayak.
 
-Drybag 5L: Great for carrying food, warm layers, phone, and water during your paddle.
 
- Electric SUP Pump: A lifesaver if you'll be inflating your board multiple times during your rental. These pumps are for SUPs only. The kayaks are much much easier to inflate.
 
- Bear Spray: recommended in the National Parks and Forest Service lands.

Question 6

Do I need to reserve my equipment in advance?

Accepted Answer

Due to the high demand for stand up paddleboard, kayak, and river tubes rentals in the Jackson area, we strongly recommend that you reserve your equipment online (https://book.peek.com/s/7449ff6b-f4dc-4b4d-9268-5fe7788f2d78/WRjyK)in advance. If you'd like to rent with short notice or day-of please check our website for availability or give us a call. (307) 413-6751.

Question 7

Do you have half-day rentals?

Accepted Answer

At this time Superior Paddlesports does not provide half-day rentals. The paddling destinations in our area require some driving to access and we believe you'll need at least a full-day, if not more, to have a proper adventure. Take your time and enjoy!

Question 8

How long is a full-day rental? What if I return rental equipment late?

Accepted Answer

A full-day rental is from the beginning of the rental window you selected until 6PM on the last day of your reservation. All rentals must be available for pick-up by 6PM. If you would like to receive your rentals the evening before, you can select anytime between 4PM-7PM at no extra charge. Late returns are subject to fees.

Question 9

Do you give discounts for longer rentals?

Accepted Answer

Yes! rentals of 4-6 days receive a 10% discount and 7+ days receive 20%. These discounts are already built into the online booking process.

Question 10

Do you rent bear spray? Do I need it?

Accepted Answer

We rent bear spray!
 
- Bear spray is HIGHLY RECOMMENDED if you are recreating in the National Parks or on Forest Service land. Better safe than sorry and it will give you greater peace of mind.
 
- Because you are unable to fly with bear spray, it's more affordable to rent it. Rentals are $5 per day. You will only be charged the full price of the bear spray if it is deployed, which we hope will never happen.

Question 11

What is your Cancellation Policy?

Accepted Answer

Payment in full is due for all reservations. Cancellations more than 48 hours in advance will receive a full refund. No refund will be given for late cancellations.  Schedules and prices are subject to change. Please note that all cancellations must be received and confirmed by Superior Paddlesports.

Question 12

What if my rental equipment is damaged or stolen?

Accepted Answer

As agreed to in the Release of Liability Waiver, you are financially responsible for your rental equipment from drop-off to pick-up. If your equipment is damaged or returned excessively dirty, your card will be charged the appropriate amount for cleaning and repairs. If your equipment is stolen or lost, your card will be charged the current full retail amount for each item lost or destroyed.

Question 13

What if I need to change my reservation?

Accepted Answer

If your plans change unexpectedly and you need to change your reservation, give us a call and we'll do our best to accommodate you.  (307) 413-6751.

SUPerior
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SUPerior Paddlesports

faq

Customer Service

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SUPerior
Paddlesports